No. Please check each product’s material details before purchase. Some pieces are made with 925 sterling silver, while others may use stainless steel, 925 silver ear pins, IP gold plating, electroplated finishes, freshwater beads, shell beads, black onyx, or other jewellery materials.

Every product page includes its material details clearly so you can choose based on your style, budget, and care preference.

925 sterling silver offers a finer precious-metal feel and a more traditional jewellery value. Stainless steel is highly practical for daily wear and is appreciated for its durability. Both have their own strengths, so the best choice depends on your preference.

Plated jewellery can offer a beautiful finish, but it is not the same as solid sterling silver. Plated pieces usually need gentler care and may show wear over time depending on usage and storage.

Yes. Earrings are sold as 1 pair unless otherwise stated on the product page.

Yes. Necklaces are sold as 1 piece per order unless otherwise stated.

Yes. Bracelets are sold as 1 piece per order unless otherwise stated.

Not always. Some couple ring listings are sold by individual option, so you will need to choose Female Ring or Male Ring before checkout. If a listing is sold as a pair set, it will be stated clearly on the product page.

Please check the product page before checkout. If a piece has options such as Female Ring / Male Ring, colour, length, or size, they will appear in the product options area.

Yes. Our everyday jewellery is selected for regular styling and repeat wear. However, proper care is still important to help preserve the finish and overall appearance.

To keep your jewellery looking beautiful, avoid direct contact with water, perfume, lotion, sweat, alcohol, cleaning products, and harsh chemicals. We also recommend removing jewellery before bathing, swimming, exercising, or sleeping.

Store each piece separately in a dry pouch, box, or jewellery organiser to reduce friction, tangling, and unnecessary surface wear.

925 sterling silver may naturally oxidise over time. This is normal. You can gently polish it with a silver cloth to restore shine.

Plated jewellery should be handled more gently. Avoid moisture, rough friction, and chemical exposure, and wipe it softly after wear before storing it.

Our local delivery is available from Tuesday to Friday, between 8:30 AM and 4:30 PM, excluding weekends and public holidays. Before delivery, we will contact the customer via WhatsApp to confirm the arrangement.

Once we receive your order during operating hours, our team will begin preparing it as soon as possible. Preparation time may vary depending on order volume, item availability, and delivery arrangement.

Once your order has been prepared, packed, or arranged for delivery, it cannot be cancelled. Please check your order details carefully before confirming your purchase.

Due to hygiene and personal-wear reasons, our jewellery items are not eligible for return, refund, or warranty once sold, unless the item received is incorrect, damaged, or defective upon arrival. If there is an issue with your order, please contact us immediately with clear photos or videos after receiving it.

Currently, our delivery service is only available within Singapore. Overseas customers may arrange their own freight forwarder or courier collection. Once the parcel is handed over to the customer’s appointed courier or freight forwarder, Densons Atelier will not be responsible for missing parcels, damage, delays, or issues caused during third-party shipping.

Yes, self-collection is available by appointment only. Please contact us first to arrange a suitable collection date and time before coming down.

Urgent delivery may be available depending on our schedule and courier availability. Additional charges may apply. Please WhatsApp us first to check before placing or confirming an urgent delivery request.

Our customer support operates from Monday to Friday, excluding weekends and public holidays, from 10:30 AM to 5:30 PM.

For urgent issues, you may contact us via WhatsApp at +65 8096 2438 or email us at support@densonsatelier.com.